Refund Policy

Incisive is sold by Patrick Kennelly, an individual based in Ireland. Every pass comes with a 14-day money-back guarantee: if you change your mind, or the question bank is not what you needed, you can request a full refund within 14 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net and look up your order using the email address on your receipt. You can also tell us what went wrong using the "Report an issue" button in your account and we will help you get it sorted.

Requests made after 14 days

We still look at these individually, particularly where a purchase went wrong or the service did not work as described. Tell us what happened and we will come back to you.

Once a refund is agreed

Paddle returns the money to your original payment method. Paid access ends from the date the refund is issued.

See also Paddle's refund policy.